E-filing failures should be a wake-up call for public services
Imagine being fined for failing to file your online tax return on time even though you are absolutely sure you have done so, only to find out later that it wasn’t your own fault. For nearly 5,200 Hong Kong taxpayers, this scenario became reality after tens of thousands of people left their eTAX returns incomplete due to unclear wording and interface design. There were even two prosecutions before
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